VIP Manager | G1 Media
- We are currently looking for a strong VIP Manager to join our partner company, G1 Media, which builds an ecosystem of its own iGaming products.
- You should definitely consider joining G1 Media — a company driven by a team of professionals with 10+ years of industry experience, united by one clear goal: to create the best solutions on the market.
- This role requires working a shift-based schedule, including night shifts.
Remote Full-Time | VIP Manager
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job description
In the VIP Manager position, you will be responsible for:
- Managing a portfolio of VIP players while ensuring compliance with internal service standards.
- Achieving KPIs related to VIP player retention, engagement, LTV, and monetization.
- Monitoring customer activity, identifying behavioral changes, and proactively responding to potential risks.
- Developing and implementing personalized offers, including bonuses, cashback campaigns, and exclusive events.
- Analyzing players' financial activity, including deposits, gaming behavior, and turnover.
- Maintaining structured communication with VIP customers via messengers, email, and live chat.
Must-have experience for this role:
- Strong understanding of player behavior, customer motivations, and risk indicators.
- Experience with CRM systems, reporting tools, and data analysis.
- Ability to manage relationships with high-roller players while maintaining a professional approach.
- Experience in developing personalized offers, loyalty mechanics, and retention strategies.
- Strong communication skills with the ability to maintain structured and consistent communication with VIP customers.
Do you want to know some details about this position?
Lesia will help!more details
Selection process:
- Stage 1. Pre-screen.
- Stage 2. Test Task.
- Stage 3. Technical Interview.
- Stage 4. Job Offer.
Why people choose us:
- competitive compensation is our principle — strong specialists deserve fair pay;
- a transparent bonus program tied to financial KPIs: when the company earns more, you earn more;
- real growth with us — those who join now get priority for leadership roles as the company scales;
- freedom without micromanagement — you own your area and decide how to achieve results;
- product impact — everyone contributes to discussions, shares ideas, and influences the entire ecosystem;
- comfort & balance — fully remote, 28 days of paid vacation, paid sick leave, and medical insurance.
Why people choose us:
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