Senior Operations Manager
- We're looking for a sharp, self-driven Operations Manager with a strategic mindset - someone who connects daily actions to business goals, sees the bigger picture behind each process, and takes ownership of making things work better.
- You'll optimize and coordinate processes across operational functions, ensuring transparency, cost-efficiency, timely delivery, and a strong internal client experience.
- If you thrive in cross-functional environments, can turn process chaos into structured execution, and see operations as a driver of business value - this role is your opportunity to lead meaningful change and raise the operational bar.
Remote Full-time | Operations
job description
WHAT YOU’LL DO:
- Create, optimize, document, and maintain operational processes.
- Drive continuous process improvement using data, automation, and AI-driven tools.
- Implement, monitor, and improve business process efficiency metrics.
- Support and improve projects, dashboards, and workflows in Jira.
- Coordinate projects aimed at improving operational efficiency (including planning, execution, and evaluation).
- Build and refine cross-functional alignment between business units and operational teams, breaking down silos and ensuring coordinated execution and delivery.
- Ensure consistent and high-quality execution of service delivery models across operational teams, focusing on SLA compliance, clear ownership, and expected outcomes.
- Manage operational budgets and optimize expenses.
WHAT WE EXPECT FROM YOU:
- 5+ years of operations management or project management.
- Hands-on experience building, documenting, and improving business processes — making them clear, efficient, and consistent.
- Strong collaboration skills — able to align and coordinate work across different teams and departments.
- Proven ability to drive change and introduce new ideas, even without direct authority.
- Analytical mindset — able to turn data and operational challenges into clear, practical solutions.
- Advanced Google Sheets or Excel skills (formulas, pivot tables, basic automation); experience building reports and tracking systems.
- Strong experience working with Jira is a plus.
- Upper-Intermediate English level.
- SOFT SKILLS:
- Well-developed communication and negotiation skills. You can find a common language with any person. You know how to ask questions that help uncover real needs regardless of how the request sounds.
- Ability to work in conditions of uncertainty and a rapidly changing environment. You like challenges and know how to tame chaos.
- You know how to do things quickly and efficiently. You don’t try to do it “perfectly, but never.”
- Customer-focused mindset with a track record of delivering value and satisfaction across diverse client profiles.
- Hard-working and passionate about what you do.
- Honesty, responsibility, integrity, and openness.
Do you want to know some details about this position?
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YOUR JOURNEY WITH US:
- Step 1: Pre-screen with recruiter.
- Step 2: Interview with the hiring manager.
- Step 3: Final interview.
- Step 4: Reference check.
- Step 5: Job Offer!
WHAT WE OFFER:
- 28 business days of paid off.
- Flexible hours and the possibility to work remotely.
- Medical insurance and mental health care.
- Compensation for courses, trainings.
- English classes and speaking clubs.
- Internal library, educational events.
- Outstanding corporate parties, teambuildings.
WHAT WE OFFER:
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