Quality Control Agent | Solvy
We are currently looking for a Quality Control Agent to join the Solvy business, which is developing a full-cycle online platform for working with legal, financial, and personal documents.
Remote Full-time
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job description
In the role of Quality Control Agent, you will:
- Review the quality and volume of support agents’ tickets.
- Provide clear, constructive written feedback to agents.
- Identify trends and recurring issues, and escalate them to the manager.
- Create training materials to improve agents’ performance.
- Train and onboard new agents.
- Maintain ongoing communication with the manager.
We are looking for a candidate who:
- Has at least 6 months of experience in customer support.
- Has experience in quality control, performance reviews, or mentoring.
- Possesses strong critical thinking and analytical skills.
- Can explain complex concepts in a clear and simple way.
- Has an English level of B2+ (mandatory).
- Has experience with CRM systems (Intercom, Zendesk, Freshdesk, Stripe/SolidGate).
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Dariia will help!more details
Our hiring flow:
- Step 1: Pre-screen.
- Step 2: Test Task.
- Step 3: Interview.
- Step 4: Bar-raising (optional).
- Step 5: Reference Check.
- Step 6: Job Offer!
Why Solvy? We offer:
- Self-realization and growth:
- Build a product from scratch and influence key decisions.
- Grow together with the business at a fast pace.
- Work in an environment with space and freedom to act.
- Become part of a strong team of A-players who are ready to share expertise and boost each other.
- Use learning opportunities: internal and external lectures, a large corporate library, compensation for external courses, English lessons, and speaking clubs.
- Comfortable working conditions:
- Work remotely or visit the office in Kyiv, coworking spaces in Lviv or Warsaw.
- Plan your working day independently — we offer a flexible schedule, because results matter most.
- Recharge and rest: 28 working days of paid vacation per year, up to 30 days of sick leave, and all public holidays fully covered.
- Optionally arrange a transfer — swap a working day with a day off and vice versa.
- Care and support:
- Take care of your health: we provide medical insurance, a Mental Health program, and compensation for sessions with a psychologist.
- Join socially meaningful initiatives, including the Ukrainian Victory Support program.
- Participate in quarterly team buildings — online or offline — to make teamwork easy and enjoyable.
Why Solvy? We offer:
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