Quality and Billing Operations Specialist | Edlight
We’re looking for a Quality and Billing Operations Specialist to join Edlight — a business that builds AI products and expert services for students and professionals.
Remote Full-time | Operations
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job description
What you’ll be focusing on:
- Processing fraud alerts from payment providers.
- Managing new chargebacks in payment systems and creating tasks in the CRM.
- Addressing Solidgate prevention alerts and RDR chargebacks.
- Issuing refunds.
- Reviewing and handling potential chargebacks.
- Handling Billing tasks in CRM.
- Verifying suspicious customers.
- Analyzing operational efficiency and KPI adherence.
- Updating relevant articles and guides in the knowledge base.
- Analyze refund and chargeback data trends.
- Working with English-language texts, documentation, policies, and correspondence.
You are our ideal candidate if you:
- Have English at C1 (Advanced) level, both written and spoken, as a must.
- Have advanced Microsoft Excel skills.
- Have basic Fraud & Risk Management skills for manual operational tasks.
- Have Payment Operations expertise: Refunds, Alerts, Disputes.
- Have basic knowledge of payment systems.
- Have basic CRM & Process Management skills.
- Have the ability to process a large volume of tickets.
- Have the ability to navigate multiple systems.
- Have the ability to work with repetitive operational processes while maintaining a strong eye for anomalies and errors.
Do you want to know some details about this position?
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Our hiring flow:
- Step 1: Pre-screen.
- Step 2: Interview.
- Step 3: Test task.
- Step 4: Reference check.
- Step 5: Job Offer!
What you can expect from working with us:
- Strong team and growth environment
- Work alongside experienced and motivated professionals. This enables rapid professional growth and high performance.
- Remote work & flexible schedule
- You can start your workday anytime between 8:00 AM and 11:00 AM (Kyiv time) and finish between 5:00 PM and 8:00 PM, considering team collaboration hours. You’re also welcome to visit our office in Kyiv or coworking spaces in Lviv and Warsaw.
- Time to recharge
- 28 working days of paid vacation per year, 30 sick leave days, and all public holidays observed. You can also arrange a workday transfer — swapping a working day with a day off and vice versa.
- Health & well-being support
- For the team in Ukraine — medical insurance, compensation for sports activities, books, and therapy sessions. We care about physical and mental well-being because we play the long game.
- Learning & development
- Compensation for courses and conferences, leadership training, internal lectures, English lessons, and speaking clubs.
- Team time
- Quarterly online or offline team-building events. We know how to not only work together but also connect beyond daily tasks.
- Social Impact
- The Ukrainian Victory Support program and other charitable initiatives aimed at supporting Ukraine.
- Gifts for special occasions
- We celebrate important moments together — we give gifts for special occasions in your life and career.
What you can expect from working with us:
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