Junior / Middle Helpdesk Specialist Warsaw
- We are looking for an attentive and communicative Junior Helpdesk Specialist (L1) in Warsaw to join our team.
- If you have basic IT knowledge and are eager to grow in the field of technical support, we want to hear from you!
- Helpdesk Specialist L1 is responsible for support of the internal IT infrastructure, including telephony, networks and domain services.
Warsaw Full-Time | Helpdesk
Apply
job description
WHAT YOU’LL DO:
- Support users in resolving common L1 technical issues related to operating systems (Windows, macOS, Linux Desktop), access permissions, printers, networks, etc.
- Handle support requests via Jira and Slack.
- Set up, track, inventory, and distribute hardware (laptops, peripherals).
- Analyze and resolve incidents.
- Maintain the video surveillance system (cameras, archiving, access management).
- Administer user accounts (Google Workspace, Slack, VPN, Amazon, Cloudflare).
- Work with FreePBX (Asterisk): configure, monitor, and support telephony.
- Monitor and configure email infrastructure: DNS, MX, SPF, DKIM, DMARC.
- Manage Mikrotik devices (routing, VLAN, VPN, Wi-Fi access points).
- Perform data backups and work with LDAP / Simple AD.
- Maintain technical documentation.
WHAT WE EXPECT FROM YOU:
- At least 1–2 years of experience in a similar role.
- Strong technical knowledge of Windows 10/11 and macOS, and basic knowledge of Linux Desktop (terminal, software installation, file operations).
- Knowledge of Google Workspace, Slack, and Jira.
- Strong understanding of how PCs, networks, and email clients work.
- Strong understanding of DNS, MX, SPF, DKIM, and DMARC principles.
- Hands-on experience with FreePBX / Asterisk.
- Experience working with Mikrotik: routing, VLAN, Wi-Fi, and VPN configuration.
- Knowledge of basic network protocols: DHCP, DNS, NAT, ICMP, TCP/IP.
- Ability to diagnose and troubleshoot network issues (ping, tracert, ipconfig, etc.).
- Basic understanding of video surveillance systems.
- Experience with data backups and working with LDAP / Simple AD.
- Fluent Ukrainian and basic English (reading instructions, written communication).
- Nice to have:
- Experience in user support.
- Experience working with Cloudflare.
- Experience working with internal knowledge bases (e.g., Confluence).
- Scripting or automation skills (bash, PowerShell, Google Apps Script).
Do you want to know some details about this position?
Kateryna will help!more details
YOUR JOURNEY WITH US:
- Step 1: Pre-screen.
- Step 2: Test Task.
- Step 3: Technical interview.
- Step 4: Final interview.
- Step 5: Reference check.
- Step 6: Job Offer!
WHAT WE OFFER:
- 28 business days of paid off.
- Mental health care.
- Compensation for courses, trainings.
- English classes and speaking clubs.
- Internal library, educational events.
- Outstanding corporate parties, teambuildings.
WHAT WE OFFER:
Recommend a friend
apply
Haven’t found
a vacancy that
suits you?
Maybe we will find something to offer you
Send resume
