Helpdesk Specialist
- Join our team as a Helpdesk Specialist and take ownership of the IT backbone of our office.
- We're a fast-moving, dynamic team that doesn't sit around. If something needs to be done - we do it. If it's formally outside our scope but we can make it better - we still do it. That's how we work, and that's the kind of person we're looking for.
- This isn't a role where you'll spend your day rebooting printers. Our work is about access management, accounts, hardware, migrations, and security. You'll be the person who makes sure new employees have everything they need from day one, the infrastructure stays clean and secure, and complex migrations go through without surprises.
Kyiv Full-Time | Helpdesk
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job description
WHAT YOU’LL DO:
- Support users in resolving common technical L1 issues with operating systems (Windows/macOS/Linux Desktop), access permissions, printers, networks, etc.
- Handle support requests via Jira and Slack.
- Set up, track, inventory, and distribute hardware (laptops, peripherals).
- Analyze and resolve incidents independently, escalating only when truly blocked.
- Maintain the video surveillance system (cameras, archiving, access management).
- Administer user accounts (Google Workspace, Slack, VPN, Amazon, Cloudflare).
- Work with FreePBX (Asterisk): configure, monitor, and support telephony.
- Monitor and configure email infrastructure: DNS, MX, SPF, DKIM, DMARC.
- Manage Mikrotik devices (routing, VLAN, VPN, Wi-Fi access points).
- Perform data backups and work with LDAP / Simple AD.
- Maintain and continuously improve technical documentation and the internal knowledge base.
- Onboard and offboard employees (accounts, hardware, access provisioning/revocation).
- Proactively identify recurring issues and propose long-term solutions instead of repeating the same fixes.
- Monitor system health and respond to alerts before users report problems.
- Participate in IT-related projects (migrations, rollouts, infrastructure improvements).
WHAT WE EXPECT FROM YOU:
- At least 1-2 year of experience in a similar role.
- Strong technical knowledge of Windows 10/11 and macOS; basic knowledge of Linux Desktop (terminal, software installation, file operations).
- Knowledge of Google Workspace, Slack, and Jira.
- Strong understanding of how PCs, networks, and email clients work.
- Strong understanding of DNS, MX, SPF, DKIM, and DMARC principles.
- Hands-on experience with FreePBX / Asterisk.
- Experience in working with Mikrotik: routing, VLAN, Wi-Fi, and VPN configuration.
- Knowledge of basic network protocols: DHCP, DNS, NAT, ICMP, TCP/IP.
- Ability to diagnose and troubleshoot network issues (ping, tracert, ipconfig, etc.).
- Basic understanding of video surveillance systems.
- Experience with data backups and working with LDAP / Simple AD.
- Fluent Ukrainian; basic English (reading instructions, written communication).
- Nice to have:
- Experience in user support.
- Experience working with Cloudflare.
- Experience working with internal knowledge bases (e.g., Confluence).
- Scripting/automation skills (bash, PowerShell, Google Apps Script).
Do you want to know some details about this position?
Kate will help!more details
YOUR JOURNEY WITH US:
- Step 1: Pre-screen.
- Step 2: Test task.
- Step 3: Technical interview.
- Step 4: Final interview.
- Step 5: Reference check.
- Step 6: Job Offer!
WHAT WE OFFER:
- 28 business days of paid off.
- Flexible hours and the possibility to work remotely.
- Medical insurance and mental health care.
- Compensation for courses, trainings.
- English classes and speaking clubs.
- Internal library, educational events.
- Outstanding corporate parties, teambuildings
WHAT WE OFFER:
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