Helpdesk Specialist (L1)

We are looking for an attentive and communicative Helpdesk Specialist (L1) to join our team. If you have basic IT knowledge and are eager to grow in the field of technical support, we want to hear from you!

Kyiv Helpdesk Specialist | Helpdesk

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Supporting users in resolving L1 technical issues related to operating systems (Windows/macOS/Linux Desktop).
Handling support requests via Jira and Slack.
Setting up, tracking, inventorying, and distributing hardware (laptops, peripherals).
Analyzing and resolving incidents.
Performing data backups and working with LDAP / Simple AD.
Administering user accounts (Google Workspace, Slack, VPN, Amazon, Cloudflare).
Maintaining the video surveillance system (cameras, archiving, access management).
Working with FreePBX (Asterisk): configuring, monitoring, and supporting telephony.
Monitoring and configuring email infrastructure: DNS, MX, SPF, DKIM, DMARC.
Manage Mikrotik devices (routing, VLAN, VPN, Wi-Fi access points).
Maintain technical documentation.

At least 1 year of experience in a similar role.
Strong technical knowledge of Windows 10/11 and macOS; basic knowledge of Linux Desktop.
Knowledge of Google Workspace, Slack, and Jira.
Experience with data backups and working with LDAP / Simple AD.
Strong understanding of how PCs, networks, and email clients work.
Basic understanding of DNS, MX, SPF, DKIM, and DMARC principles.
Hands-on experience with FreePBX / Asterisk.
Experience in working with Mikrotik: routing, VLAN, Wi-Fi, and VPN configuration.
Knowledge of basic network protocols: DHCP, DNS, NAT, ICMP, TCP/IP.
Ability to diagnose and troubleshoot network issues (ping, tracert, ipconfig, etc.).
Basic understanding of video surveillance systems.

Anna will help!

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