Head of VIP | G1 Media
- We are currently looking for a strong Head of VIP to join our partner company, G1 Media, which is building an ecosystem of its own iGaming products.
- You should definitely consider joining G1 Media, as the project is backed by a team of professionals with 10+ years of industry experience — people who came together with one clear goal: to create the best solutions on the market.
Remote Full-Time | Head of VIP
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job description
In the Head of VIP position, you will be responsible for:
- Strong leadership and team management skills.
- Deep analytical skills with a focus on financial and performance metrics (LTV, Churn, NGR).
- Experience in building and optimizing processes (onboarding, escalation, communication flows).
- Ability to motivate, develop, and coach a team.
- Proactive approach to problem-solving and decision-making.
- High level of stress resistance and conflict resolution skills.
- Understanding of high-roller client behavior.
Must-have experience for this role:
- Build and manage a team of VIP Managers (hiring, training, motivation, performance evaluation).
- Define, implement, and monitor team KPIs (Retention Rate, LTV, deposit activity, NGR per VIP).
- Analyze VIP segment performance and prepare regular reports for management.
- Optimize and standardize VIP client service processes (communication, escalation, conflict resolution).
- Develop and implement retention and growth strategies for high-roller players.
- Collaborate closely with Marketing, Product, Analytics, and Finance teams to achieve business goals.
- Work directly with key and high-priority VIP clients.
- Manage and control the budget for bonuses and VIP events.
Do you want to know some details about this position?
Maryna will help!more details
Selection process:
- Stage 1: Pre-screen.
- Stage 2: Test task.
- Stage 3: Interview.
- Stage 4: Final interview.
- Stage 5: Reference check.
- Stage 6: Job Offer!
Why people choose us:
- competitive compensation is our principle — strong specialists deserve fair pay;
- a transparent bonus program tied to financial KPIs: when the company earns more, you earn more;
- real growth with us — those who join now get priority for leadership roles as the company scales;
- freedom without micromanagement — you own your area and decide how to achieve results;
- product impact — everyone contributes to discussions, shares ideas, and influences the entire ecosystem;
- comfort & balance — fully remote, 28 days of paid vacation, paid sick leave, and medical insurance.
Why people choose us:
Recommend a friend
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