Head of Support
We are looking for a Head of Support, a driven specialist with a passion for innovation and a desire to shape the future of mobile social interaction, the project is the perfect place to make your mark.
Remote Full-time
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job description
WHAT YOU’LL DO
- Hire and organise a future customer support department.
- Prepare the guidelines and tutorials for future support and moderation agents.
- Collaborate with the partners' department in terms of the creators' agent management.
- Launch the customer satisfaction surveys and propose the product enhancement.
- Organise the individual support treatment for VIP users.
WHAT WE EXPECT FROM YOU
- Рroven succeded niche experience (mobile social interaction platform).
- Customer Support Platform Proficiency (workflow optimisation, tutorial preparation).
- CRM setup experience (e.g., Zendesk, Freshdesk, Intercom).
- Support Analytics & Reporting (CSAT, FCR, and ticket-volume metrics).
- Knowledge of AI workflow automation.
Do you want to know some details about this position?
Valeriia will help!more details
YOUR JOURNEY WITH US
- Step 1: pre-screen with a recruiter.
- Step 2: interview.
- Step 3: reference check.
- Step 4: job offer!
WHAT WE OFFER:
- 28 business days of paid off.
- Flexible hours and the possibility to work remotely.
- Medical insurance and mental health care.
- Compensation for courses, trainings.
- English classes and speaking clubs.
- Internal library, educational events.
- Outstanding corporate parties, teambuildings.
WHAT WE OFFER:
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