Head of Operations
- We’re looking for a Head of Operations who can take ownership of how the company executes on a daily basis. You will lead operational teams, build clear processes, and ensure that work across functions is structured, transparent, and result-driven.
- Your goal is to turn growing complexity into a system that works: clear priorities, measurable outcomes, and consistent execution.
- If you can build structure without creating bureaucracy, push initiatives forward, and develop strong managers — this role is for you.
Remote Full-time | Operations
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job description
WHAT YOU’LL DO:
- Lead and develop the Operations function (Team Leads and Ops Managers).
- Build a clear and scalable operating model across operational teams.
- Ensure strong execution: planning, prioritization, and delivery across projects.
- Define and maintain KPIs and performance tracking systems.
- Improve and standardize core business processes across teams.
- Drive cross-functional alignment and remove bottlenecks between departments.
- Ensure visibility and transparency of workload, priorities, and results.
- Push key operational initiatives from idea to implementation.
- Develop team capabilities, structure, and ownership areas.
- Work closely with Deputy COO on priorities, strategy, and execution.
WHAT WE EXPECT FROM YOU:
- At least 3 years of experience in management in leadership roles.
- 5 + years of experience in Operations in a company with 200+ people.
- Experience managing managers (Team Leads, Ops Managers).
- Strong experience building and scaling operational processes across multiple functions.
- Ability to design and implement execution systems (planning, tracking, reporting).
- Experience working with cross-functional teams (Finance, Legal, HR, Product, etc.).
- Strong understanding of KPIs, performance management, and operational metrics.
- Ability to prioritize and focus teams on what impacts business results.
- Experience driving initiatives without direct authority.
- Strong analytical skills – able to break down complex problems and find practical solutions.
- Experience with dashboards and reporting systems.
- Upper-Intermediate or higher level of English (written and spoken).
- Personal qualities:
- Ownership mindset – you take responsibility for results.
- Structured thinking – you bring order to chaos and make things clear.
- Strong executor – you don’t overcomplicate, you make things happen.
- Result-oriented – focused on business impact.
- Good judgment – able to make decisions with incomplete information.
- Strong communication – clear, direct, and to the point.
- Ability to push and challenge teams when needed.
- Adaptable and comfortable in a fast-changing environment.
- Focused on team growth and delegation.
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YOUR JOURNEY WITH US:
- Step 1: Pre-screen.
- Step 2: Interview.
- Step 3: Final interview.
- Step 4: Reference check.
- Step 5: Job Offer!
WHAT WE OFFER:
- 28 business days of paid off.
- Flexible hours and the possibility to work remotely.
- Medical insurance and mental health care.
- Compensation for courses, trainings.
- English classes and speaking clubs.
- Internal library, educational events.
- Outstanding corporate parties, teambuildings.
WHAT WE OFFER:
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