Head of Operations
As Head of Operations you will serve as a strategic leader who sets the standards, principles, and rules that ensure operational excellence and organizational scalability. You will be responsible for implementing and optimizing processes, enabling clear cross-functional collaboration and ensuring smooth service delivery. We need someone self-driven, with an ability to operate independently and make decisions that directly impact business outcomes.
Remote Full-time | Operations
job description
WHAT YOU’LL DO:
- Design, optimize, and lead company-wide operational processes, set up standards and frameworks, ensuring scalable and efficient growth.
- Ensure smooth execution of daily operations across multiple operational teams.
- Build and refine cross-functional alignment between business units, service teams, and operational teams, breaking down silos and ensuring coordinated execution.
- Drive continuous process improvement using data, automation, and AI-driven tools to drive operational excellence and alignment with company goals.
- Build clear service delivery models (SLA, expected outcomes, roles and responsibilities).
- Ensure smooth service delivery and high-quality customer experience as the business scales.
- Support implementation of KPI-driven discipline across operational departments.
- Track key operational metrics and ensure alignment with business goals.
- Ensure effective infrastructure cost management.
- Plan, monitor, and evaluate different initiatives.
- Ensure company policies and strategies are communicated and implemented effectively across all departments.
- Support and develop our task tracking system.
- Partner with COO and Deputy COO on strategic planning, organizational design, and company-wide prioritization.
- Redesign the organizational structure to enhance efficiency and productivity.
WHAT WE EXPECT FROM YOU:
- 3 + years of experience in operational management in a leadership role.
- Proven track record of leading change and innovation initiatives, even without formal reporting authority.
- Hands-on experience with goal-setting frameworks such as OKRs, MBOs, and key performance indicators (KPIs).
- Strong understanding of financial metrics and business analytics to support data-driven decision-making.
- Ability to analyze complex operational issues and deliver effective, practical solutions.
- Solid experience in driving cross-functional alignment and operational discipline across departments.
- Excellent leadership, organizational design, and team development skills.
- Strong analytical mindset; data-driven decision-maker.
- Experience in building teams from the ground up and transforming existing teams.
- Experience working with Jira.
- A strong desire to grow into a broader leadership role, take initiative, and build something new.
- Advanced knowledge of Google Sheets or Excel (formulas, pivot tables, basic automation logic).
- Comfortable working in a fast-paced, high-growth environment.
- Upper-intermediate or higher level of English (both written and spoken).
- Strategic thinking and business acumen.
- Data- and result-driven — you base decisions on facts and aim for real outcomes.
- Customer-focused – with a strong understanding of service mindset and what it means to create value for internal clients.
- Strong project and team management skills, with the ability to coordinate cross-functional teams, even in areas outside your own expertise and without direct line management.
- Able to prioritize what creates value for the company and its current goals.
- High standards - you don’t settle for “just okay” and raise the bar for others.
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YOUR JOURNEY WITH US:
- Step 1: Pre-screen with recruiter.
- Step 2: Interview with hiring manager.
- Step 3: Test task
- Step 4: Bar-raising.
- Step 5: Referrals.
- Step 6: Job Offer.
WHAT WE OFFER:
- 28 business days of paid off.
- Flexible hours and the possibility to work remotely.
- Medical insurance and mental health care.
- Compensation for courses, trainings.
- English classes and speaking clubs.
- Internal library, educational events.
- Outstanding corporate parties, teambuildings.
WHAT WE OFFER:
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