Head of Family Office
We are building a dedicated services function within Boosta, focused on supporting the personal needs and matters of the company’s shareholders. The role is responsible for building and leading a reliable, scalable, and high-quality service model that brings structure, clear processes, and exceptional standards to this area of support.
Remote Full-time | Operations
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job description
WHAT YOU’LL DO:
- Shareholder Service & Request Management
- Serve as the first point of contact for all Family Office requests from shareholders.
- Own request intake, prioritization, and routing to relevant corporate functions or external providers.
- Coordinate joint presentations and discussions with shareholders together with relevant experts.
- Service Design & Operations
- Design and manage the Family Office service model, including request intake, prioritization, delivery, service catalog, tiers, and performance measurement.
- Build and lead the team, starting with an Operations Manager and scaling the function as the scope grows.
- Manage service metrics, time tracking, internal billing, budget allocation, and regular business reviews with shareholders.
- Corporate Function Integration
- Establish clear engagement models with corporate functions without duplicating existing expertise.
- Coordinate dedicated resources and time quotas where needed, while protecting corporate teams from fragmented ad hoc requests.
- Vendor & Ecosystem Management
- Build and manage a trusted network of external advisors and specialized service providers.
- Lead negotiations on scope, pricing, and terms, and monitor service quality and vendor performance.
WHAT WE EXPECT FROM YOU:
- Proven experience building, managing, or scaling service-oriented functions, with a strong operational mindset and the ability to establish processes, service standards, metrics, and effective delivery models.
- Solid understanding of tax, legal, and banking matters relevant to personal and cross-border affairs.
- Ability to effectively coordinate and manage external advisors and internal stakeholders across tax, legal, banking, investment, and other relevant domains.
- Experience building and leading teams, managing external vendors, negotiating scopes and commercial terms, and ensuring high-quality service delivery.
- Experience Supporting Senior Stakeholders.
- Significant experience working directly with founders, business owners, senior executives, or other high-profile individuals, with a strong ability to understand complex needs and deliver a high level of trust, discretion, and service.
- Upper-Intermediate English proficiency or higher, both written and spoken.
Do you want to know some details about this position?
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YOUR JOURNEY WITH US:
- Step 1: Pre-screen.
- Step 2: Interview with COO, CFO, CLO.
- Step 3: Interview with founders.
- Step 4: Reference check.
- Step 5: Job Offer!
WHAT WE OFFER:
- 28 business days of paid off.
- Flexible hours and the possibility to work remotely.
- Medical insurance and mental health care.
- Compensation for courses, trainings.
- English classes and speaking clubs.
- Internal library, educational events.
- Outstanding corporate parties, teambuildings.
WHAT WE OFFER:
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