Customer Support Representative

"To be, or not to be" - that is not the question when it comes to the work of a Customer Support Representative! Are you a hard-working, goal-oriented, communicative person who wants to grow and develop skills in IT and who likes to set ambitious goals? Of course, we are looking for you!

Remote Full-Time | Customer Support
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job description

WHAT YOU'LL DO

  • Communication with clients from the USA and European countries through chat, e-mail, and phone calls.
  • Development of new and modernization of established means and processes to improve the client's journey.
  • Cooperation with sales departments of the company's products to ensure growth.

WHAT WE EXPECT FROM YOU:

  • The English level is Upper-Intermediate and above (oral and written).
  • You know how to listen, understand people's problems, and rejoice in their solutions.
  • You are not afraid to make decisions; you strive to achieve new goals and be an example for others.
  • You love people!

Do you want to know some details about this position?

Marta will help!
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How it works

To speed up our first meeting, you can send your CV and wait for the next few steps:

– a short phone call with our HR (up to 15 minutes).

– an online interview with HR and your future team-lead (be not afraid of speaking English, this will help us to recognize you among others :))

– online English test.

– and your Offer, of course!

WHAT WE OFFER:
  • FLEXIBLE WORKING HOURS BECAUSE WE BELIEVE IN A GOOD WORK-LIFE BALANCE: MORNING SHIFT (7:00 – 15:00), DAY SHIFT (15:00 – 22:00), AND NIGHT SHIFT (22:00 – 07:00).
  • No experience? It’s not a big deal! We will teach you all the subtleties of our work and tell you all the secrets :)
  • Forget about monotonous and boring routine — you will face new challenges and new tasks every day.
  • Your development is one of our biggest values. That’s why we offer free English lessons, mentoring and different lectures.
  • We are extremely friendly, communicative and we love spending our free time together both online and offline.

WHAT WE OFFER:

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Behavior
You make decisions and take responsibility for their implementation.
01
You solve the root cause of the problem, not the consequences.
02
You already know what you must do right now and do it without hesitation.
03
Your actions and decisions are supported by reliable data and proven facts.
04
You do not wait for instructions how to do your work.
05
Your actions do not provoke excessive bureaucracy.
06
impact
You are focused on the results, not the process.
01
You are happy with the new critical tasks.
02
Colleagues can rely on you.
03
You support your colleagues.
04
There is no such thing as “This is not my task” for you.
05
leadership
Self-motivation
01
Self-improvement
02
Self-discipline
03
Don’t be afraid of making mistakes, but learn from them.
04
Take care of your colleagues.
05
education
You never stop learning and gain new knowledge in related fields.
01
You strive to understand the business, clients, and processes fully.
02
You share information and knowledge proactively.
03
innovations
You put forward ideas that are worth implementing.
01
You offer brand-new approaches and solutions.
02
You are guided by the principle “Make it simpler, make it more profitable”.
03
You only implement processes that make you better.
04
communication
Whenever you need something, feel free to ask.
01
Always check if you understand your interlocutors properly.
02
You’re capable of crafting letters and reports that can be further used without your help.
03
Appreciate and respect the interlocutor’s point of view.
04
You share thoughts and ideas with all the interlocutors taking part in the conversation.
05
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HR Generalist

Marta
Kukharska

HR Generalist
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Marta
Kukharska

HR Generalist
Thank you.
we’ll be in touch soon.
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SEND YOUR CV
We will consider your
application within 2 weeks.

Or maybe faster!
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SEND YOUR CV
We will consider your
application within 2 weeks.

Or maybe faster!
close
close
Recommend
a friend
or
We will consider your
application within 2 weeks.

Or maybe faster!
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