Customer Support Representative | Solvy
We are currently looking for a Customer Support Representative to join the Solvy business, which is developing a full-cycle online platform for working with legal, financial, and personal documents.
Remote Full-time | Customer Support
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job description
In the role of Customer Support Representative, you will:
- Respond to incoming customer chats and emails promptly and professionally.
- Address customer complaints, provide effective solutions via emails and chats, and manage case follow-ups.
- Handle payment-related issues, including validating the refunds, resolving payment issues, and verifying user accounts.
- Manage users' subscriptions and provide up-to-date information about their status.
- Manage tasks within the internal system to maintain organized and efficient workflows.
We are looking for a candidate who:
- Has a strong command of English (Upper-Intermediate level or higher) to communicate effectively with our clients across chats and emails.
- Is a natural problem solver, ready to listen, understand, and resolve client issues with a positive attitude.
- Is empathetic and personable, making clients feel valued and heard.
- Is proactive and goal-oriented, always aiming to achieve more and lead by example.
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Our hiring flow:
- Step 1: Pass an Online English Test.
- Step 2: Initial Phone Call with our recruiter to get to know you better.
- Step 3: Interview with your future team lead and recruiter.
- Step 4: Training.
- Step 5: Receive Your Offer.
Why Solvy? We offer:
- Self-realisation and growth:
- Build a product from scratch and influence key decisions.
- Grow together with the business at a fast pace.
- Work in an environment with space and freedom to act.
- Become part of a strong team of A-players who are ready to share expertise and boost each other.
- Use learning opportunities: internal and external lectures, a large corporate library, compensation for external courses, English lessons, and speaking clubs.
- Comfortable working conditions:
- Work remotely or visit the office in Kyiv, coworking spaces in Lviv or Warsaw.
- Working hours: 15.00-23.00/16.00-00.00
- Recharge and rest: 28 working days of paid vacation per year, up to 30 days of sick leave.
- Care and support:
- Take care of your health: we provide medical insurance, a Mental Health program, and compensation for sessions with a psychologist.
- Join socially meaningful initiatives, including the Ukrainian Victory Support program.
- Participate in quarterly team buildings — online or offline — to make teamwork easy and enjoyable.
Why Solvy? We offer:
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