Customer support representative (German speaking)
- Do you want to find a job where you can constantly improve your German skills? Are you genuinely happy to help people? Do you dream of being part of a big project and contributing to the development of a company from the very beginning? Then let's get to know each other!
- Now we are looking for a Customer Support representative in our partner company - an international multi-product IT company with expertise in traffic generation. In less than 4 years, they have burst onto the scene and taken top positions in the field of educational projects in the DACH market.
Remote Full-Time | Customer Support
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job description
WHAT YOU’LL DO
- Communicate with customers, answer their questions, and provide information about order fulfillment.
- Understand the needs of each customer to build a personal connection and provide quality support.
- Monitor order fulfillment to ensure customer satisfaction.
- Manage a team of freelancers: motivation, control, and support.
WHAT WE EXPECT FROM YOU
- German language proficiency at B2 level.
- Previous experience in sales/customer support (would be an advantage).
- Excellent communication skills.
- Self-organized, can do multiple tasks.
Do you want to know some details about this position?
Olena will help!more details
HOW IT WORKS
- Stage 1: pre-screen with a recruiter.
- Stage 2: test task.
- Stage 3: interview.
- Stage 4: reference check.
- Stage 5: job offer!
A trial period for this position – 3 months, during which we will get used to and work together.
Don’t hesitate and join our team now!
WHAT WE OFFER:
- Competitive salary consisting of a fixed rate and bonuses.
- Fully remote work, suitable for those temporarily or permanently residing in another country.
- A dynamic environment where you see the results of your work clearly and don't just perform mechanical actions.
- Opportunities for career growth. Take responsibility and grow with us.
- Flexible schedule: 5/2 (possible weekend shifts) - choose your start time from 10:00—12:00 to 19:00—21:00 (+ one-hour lunch break).
- 18 paid vacation days + 5 days off.
- 5 sick leave days without medical confirmation and up to 30 days of sick leave with medical confirmation.
WHAT WE OFFER:
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