Customer support representative (German speaking)

  • Do you want to find a job where you can constantly improve your German skills? Are you genuinely happy to help people? Do you dream of being part of a big project and contributing to the development of a company from the very beginning? Then let's get to know each other!
  • Now we are looking for a Customer Support representative in our partner company - an international multi-product IT company with expertise in traffic generation. In less than 2 years, they have burst onto the scene and taken top positions in the field of educational projects in the DACH market.

Remote Full-Time | Customer Support
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job description

WHAT YOU’LL DO

  • Communicate with customers, answer their questions, and provide information about order fulfillment.
  • Understand the needs of each customer to build a personal connection and provide quality support.
  • Monitor order fulfillment to ensure customer satisfaction.
  • Manage a team of freelancers: motivation, control, and support.

WHAT WE EXPECT FROM YOU

  • German language proficiency at C1-C2 level.
  • Knowledge of English at B1 level and higher.
  • Previous experience in sales/customer support.
  • Excellent communication skills.
  • Self-organization, multitasking.
  • Stress resistance.

Do you want to know some details about this position?

Alyona will help!
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HOW IT WORKS

  • Stage 1: pre-screen with a recruiter.
  • Stage 2: interview.
  • Stage 3: test task.
  • Stage 4: reference check.
  • Stage 5: job offer!

A trial period for this position – 3 months, during which we will get used to and work together.
Don’t hesitate and join our team now!

WHAT WE OFFER:
  • Competitive salary consisting of a fixed rate and bonuses.
  • Fully remote work, suitable for those temporarily or permanently residing in another country.
  • A dynamic environment where you see the results of your work clearly and don't just perform mechanical actions.
  • Opportunities for career growth. Take responsibility and grow with us.
  • Flexible schedule: 5/2 from 9:00 to 18:00 Berlin time zone (+ one-hour lunch break).
  • 18 paid vacation days + 5 days off.
  • 5 sick leave days without medical confirmation and up to 30 days of sick leave with medical confirmation.

WHAT WE OFFER:

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Сoming soon
Performance-
marketing
projects
Our teams are CIS leaders in lead generation in
iGaming, Dating and Finance verticals.
Behavior
You make decisions and take responsibility for their implementation.
01
You solve the root cause of the problem, not the consequences.
02
You already know what you must do right now and do it without hesitation.
03
Your actions and decisions are supported by reliable data and proven facts.
04
You do not wait for instructions how to do your work.
05
Your actions do not provoke excessive bureaucracy.
06
impact
You are focused on the results, not the process.
01
You are happy with the new critical tasks.
02
Colleagues can rely on you.
03
You support your colleagues.
04
There is no such thing as “This is not my task” for you.
05
leadership
Self-motivation
01
Self-improvement
02
Self-discipline
03
Don’t be afraid of making mistakes, but learn from them.
04
Take care of your colleagues.
05
education
You never stop learning and gain new knowledge in related fields.
01
You strive to understand the business, clients, and processes fully.
02
You share information and knowledge proactively.
03
innovations
You put forward ideas that are worth implementing.
01
You offer brand-new approaches and solutions.
02
You are guided by the principle “Make it simpler, make it more profitable”.
03
You only implement processes that make you better.
04
communication
Whenever you need something, feel free to ask.
01
Always check if you understand your interlocutors properly.
02
You’re capable of crafting letters and reports that can be further used without your help.
03
Appreciate and respect the interlocutor’s point of view.
04
You share thoughts and ideas with all the interlocutors taking part in the conversation.
05
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Recruiter

Alyona
Chelombytko

Recruiter
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Alyona
Chelombytko

Recruiter
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we’ll be in touch soon.
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SEND YOUR CV
We will consider your
application within 2 weeks.

Or maybe faster!
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SEND YOUR CV
We will consider your
application within 2 weeks.

Or maybe faster!
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or
We will consider your
application within 2 weeks.

Or maybe faster!
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