Customer Support Representative
Hello there! We are Boosta — an IT company with an ambitious and friendly support team, and we're looking for a motivated new team member! Are you passionate about helping others, eager to develop in the IT field, and ready to take on new challenges? Then keep reading!
Ukraine | Philippines Full-Time | Customer Support
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job description
WHAT YOU’LL DO
- Respond to incoming customer chats, emails, and phone calls promptly and professionally.
- Address customer complaints, provide effective solutions via chat and phone, and manage case follow-ups.
- Handle payment-related issues, including processing refunds, resolving payment issues, and verifying user accounts.
- Collaborate with writers to ensure seamless communication and issue resolution.
- Manage tasks within the CRM system to maintain organized and efficient workflows.
WHAT WE EXPECT FROM YOU
- Has a strong command of English (Upper-Intermediate level or higher) to communicate effectively with our clients across chats, calls, and emails.
- A natural problem solver, ready to listen, understand, and resolve client issues positively.
- Is empathetic and personable, making clients feel valued and heard.
- Is proactive and goal-oriented, always aiming to achieve more and lead by example.
Do you want to know some details about this position?
Anastasiia will help!more details
How it works:
- Pass an Online English Test to assess your language skills and Submit your CV
- Initial Phone Call with our recruiter to get to know you better.
- Interview with your future team lead and recruiter (we look forward to meeting you in English!)
- Training
- Receive Your Offer and join Boosta!
WHAT WE OFFER:
- 56 Flexible Hours: Whether you’re an early bird or a night owl, we offer a variety of shifts to suit your lifestyle: Morning (7:00–15:00), Day (15:00–23:00), Mid (18:00–2:00), and Night (23:00–7:00).
- Please note that shifts are rotated — you won’t be working the same shift every day. Your weekly schedule will include a mix of different shifts, and at least one night shift per week is mandatory.
- Training and Development: New to support or the IT industry? No problem! We provide thorough onboarding, continuous mentorship, and growth opportunities.
- A Dynamic Workday: Say goodbye to monotony—each day brings fresh challenges and tasks, keeping your work engaging and rewarding.
- A Friendly and Supportive Team: We're not just colleagues but friends, too! Our team is social and supportive, with regular online and offline events like team-building activities, quizzes, and fun coffee breaks.
WHAT WE OFFER:
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