Customer Support Representative (Freelance)

At Boosta, we create and promote our products, and we pride ourselves on our innovation and customer-focused approach. Our team is young, dynamic, and constantly learning, and we’d love to welcome someone who shares our passion for growth and excellence.

Remote Freelance

Respond to incoming customer chats, emails, and phone calls promptly and professionally.
Address customer complaints, provide effective solutions via emails, chats and phone, and manage case follow-ups.
Handle payment-related issues, including validating the refunds, resolving payment issues, and verifying user accounts.
Manage users' subscriptions and provide up-to-date information about their status.
Manage tasks within the internal system to maintain organized and efficient workflows.

Has a strong command of English (Upper-Intermediate level or higher) to communicate effectively with our clients across chats, calls, and emails.
Is a natural problem solver, ready to listen, understand, and resolve client issues with a positive attitude.
Is empathetic and personable, making clients feel valued and heard.
Is proactive and goal-oriented, always aiming to achieve more and lead by example. If this sounds like you, we can’t wait to meet you!

Dina will help!

more details

Step 1: Pass an Online English Test.
Step 2: Initial Phone Call with our recruiter to get to know you better.
Step 3: Interview with your future team lead and recruiter (we look forward to meeting you in English!).
Step 4: Training.
Step 5: Receive Your Offer and join the Boosta family!

WHAT WE OFFER:

We offer more than just a job; we provide an environment that encourages personal and professional growth.
Flexible Hours: Whether you’re an early bird or a night owl, we have shifts to fit your lifestyle. Choose between Morning (7:00 — 15:00), Day (15:00 — 23:00), Mid (18:00 — 2:00), and Night (23:00 — 7:00) shifts that let you design your workday around your preferences.
Training and Development: New to support or the IT industry? No problem! We provide thorough onboarding, continuous mentorship, and growth opportunities.
A Dynamic Workday: Say goodbye to monotony—each day brings fresh challenges and tasks, keeping your work engaging and rewarding.
A Friendly and Supportive Team: We’re not just colleagues but friends, too! Our team is social and supportive, with regular online and offline events like team-building activities, quizzes, and fun coffee breaks.

Maybe we will find something to offer you