Customer Support Representative

  • Hello there!We are Boosta — an international IT company with an ambitious and friendly support team, and we're looking for a motivated new team member! Are you passionate about helping others, eager to develop in the IT field, and ready to take on new challenges? Then keep reading!
  • At Boosta, we create and promote our own products, and we pride ourselves on our innovation and customer-focused approach. Our team is young, dynamic, and constantly learning, and we'd love to welcome someone who shares our passion for growth and excellence.

Remote Full-Time | Customer Support
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job description

Your responsibilities:

  • Respond to incoming customer chats, emails, and phone calls promptly and professionally.
  • Collaborate with writers to ensure seamless communication and issue resolution.
  • Address customer complaints, provide effective solutions via chat and phone, and manage case follow-ups.
  • Handle payment-related issues, including processing refunds, resolving payment issues, and verifying user accounts.
  • Manage tasks within the CRM system to maintain organized and efficient workflows.

We're looking for someone who:

  • Has a strong command of English (Upper-Intermediate level or higher) to communicate effectively with our clients across chats, calls, and emails.
  • Is a natural problem solver, ready to listen, understand, and resolve client issues with a positive attitude.
  • Is empathetic and personable, making clients feel valued and heard.
  • Is proactive and goal-oriented, always aiming to achieve more and lead by example.

Do you want to know some details about this position?

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Ready to apply? Here's what to expect:

  • Pass an Online English Test to assess your language skills.
  • Initial Phone Call with our recruiter to get to know you better.
  • Interview with your future team lead and recruiter (we look forward to meeting you in English!).
  • Online training (7 days, 4-6 hours a day).
  • Receive Your Offer and join Boosta!

 

We look forward to welcoming a new member to our team. Don’t wait—apply today!

WHAT WE OFFER:
  • We provide an environment that encourages personal and professional growth.
  • Flexible Hours: Whether you're an early bird or a night owl, we have shifts to fit your lifestyle.
  • Morning (7:00 - 15:00), Day (15:00 - 23:00), Mid (18:00 - 2:00), and Night (23:00 - 7:00) shifts.
  • We provide thorough onboarding, continuous mentorship, and opportunities for growth.
  • Say goodbye to monotony—each day brings fresh challenges and tasks.
  • Our team is social and supportive, with regular online and offline events.

WHAT WE OFFER:

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digital
Products
We create, promote and monetize our own Web-sites & Apps.
SEO Tools
Sitechecker
platform to audit and monitor SEO health of multiple websites
CopyWritely
text content quality check
Educational Services
StudyHippo
giving access to educational materials databases
RobotDon
academic papers quality checking and suggesting what to improve with the help of AI
other Services
CraftResumes
help with resume layout and structure
MasterBundles
digital marketplace for graphic designers
Honeytoon
Comics Platform
Investment
& Incubation
We invest in digital products of all stages or grow them from scratch.
Investments
BRNR
An investment fund powered by successful entrepreneurs willing to enrich projects and boost their potential. BRNR provides smart money investments for digital projects of all stages.
Incubation
Boosta Startup Factory
A business incubator that grows digital products from scratch. A space for people with an entrepreneurial spirit to build, launch, and scale products and companies in huge markets.
Сoming soon
Performance-
marketing
projects
Our teams are CIS leaders in lead generation in
iGaming, Dating and Finance verticals.
Behavior
You make decisions and take responsibility for their implementation.
01
You solve the root cause of the problem, not the consequences.
02
You already know what you must do right now and do it without hesitation.
03
Your actions and decisions are supported by reliable data and proven facts.
04
You do not wait for instructions how to do your work.
05
Your actions do not provoke excessive bureaucracy.
06
impact
You are focused on the results, not the process.
01
You are happy with the new critical tasks.
02
Colleagues can rely on you.
03
You support your colleagues.
04
There is no such thing as “This is not my task” for you.
05
leadership
Self-motivation
01
Self-improvement
02
Self-discipline
03
Don’t be afraid of making mistakes, but learn from them.
04
Take care of your colleagues.
05
education
You never stop learning and gain new knowledge in related fields.
01
You strive to understand the business, clients, and processes fully.
02
You share information and knowledge proactively.
03
innovations
You put forward ideas that are worth implementing.
01
You offer brand-new approaches and solutions.
02
You are guided by the principle “Make it simpler, make it more profitable”.
03
You only implement processes that make you better.
04
communication
Whenever you need something, feel free to ask.
01
Always check if you understand your interlocutors properly.
02
You’re capable of crafting letters and reports that can be further used without your help.
03
Appreciate and respect the interlocutor’s point of view.
04
You share thoughts and ideas with all the interlocutors taking part in the conversation.
05
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Mariana
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Mariana
Stakhiv

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