Customer Support Representative
- Hello there!We are Boosta — an international IT company with an ambitious and friendly support team, and we're looking for a motivated new team member! Are you passionate about helping others, eager to develop in the IT field, and ready to take on new challenges? Then keep reading!
- At Boosta, we create and promote our own products, and we pride ourselves on our innovation and customer-focused approach. Our team is young, dynamic, and constantly learning, and we'd love to welcome someone who shares our passion for growth and excellence.
Remote Full-Time | Customer Support
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job description
Your responsibilities:
- Respond to incoming customer chats, emails, and phone calls promptly and professionally.
- Collaborate with writers to ensure seamless communication and issue resolution.
- Address customer complaints, provide effective solutions via chat and phone, and manage case follow-ups.
- Handle payment-related issues, including processing refunds, resolving payment issues, and verifying user accounts.
- Manage tasks within the CRM system to maintain organized and efficient workflows.
We're looking for someone who:
- Has a strong command of English (Upper-Intermediate level or higher) to communicate effectively with our clients across chats, calls, and emails.
- Is a natural problem solver, ready to listen, understand, and resolve client issues with a positive attitude.
- Is empathetic and personable, making clients feel valued and heard.
- Is proactive and goal-oriented, always aiming to achieve more and lead by example.
Do you want to know some details about this position?
Mariana will help!more details
Ready to apply? Here's what to expect:
- Pass an Online English Test to assess your language skills.
- Initial Phone Call with our recruiter to get to know you better.
- Interview with your future team lead and recruiter (we look forward to meeting you in English!).
- Online training (7 days, 4-6 hours a day).
- Receive Your Offer and join Boosta!
We look forward to welcoming a new member to our team. Don’t wait—apply today!
WHAT WE OFFER:
- We provide an environment that encourages personal and professional growth.
- Flexible Hours: Whether you're an early bird or a night owl, we have shifts to fit your lifestyle.
- Morning (7:00 - 15:00), Day (15:00 - 23:00), Mid (18:00 - 2:00), and Night (23:00 - 7:00) shifts.
- We provide thorough onboarding, continuous mentorship, and opportunities for growth.
- Say goodbye to monotony—each day brings fresh challenges and tasks.
- Our team is social and supportive, with regular online and offline events.
WHAT WE OFFER:
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