Case Filing Specialist | Solvy

We are currently looking for a Case Filing Specialist to join the Solvy business, which is developing a full-cycle online platform for working with legal, financial, and personal documents.

Hours of work: from 15:00 to 23:00, 16:00 to midnight, or from 00:00 to 08:00.

Remote Full-time | Compliance

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Document Review and Preparation:
Thoroughly review legal documents completed by clients for completeness, accuracy, and adherence to specific state and county requirements.
Identify and correct potential errors or inconsistencies in documents according to internal protocols.
Format and finalize document packages for submission to the court.
Document Filing:
Timely and accurately submit the prepared document packages to the appropriate US courts.
Track the status of filed documents and register all updates in the internal case management system.
Client Communication:
Provide clients with clear and concise instructions regarding necessary corrections, signatures, or additional documents.
Answer clients' questions about the procedural steps, process, and the status of their case (without providing legal advice).
Maintain professional and empathetic communication with clients via email, chat, or phone.
Knowledge Base and Product Management:
Actively utilize the internal Knowledge Base, which contains procedures, requirements, and specifics of the divorce process across various states.
Continuously update knowledge regarding changes in legislation or filing procedures in different jurisdictions (based on provided updates).
Operate internal software and tools for case and document management.

Has a strong command of English (Upper-Intermediate level or higher) to communicate effectively with our clients across chats and emails.
Is a natural problem solver, ready to listen, understand, and resolve client issues with a positive attitude.
Is empathetic and personable, making clients feel valued and heard.
Is proactive and goal-oriented, always aiming to achieve more and lead by example.
If this sounds like you, we can't wait to meet you!

Alina will help!

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Why Solvy? We offer:

Self-realization and growth:
Build a product from scratch and influence key decisions.
Grow together with the business at a fast pace.
Work in an environment with space and freedom to act.
Become part of a strong team of A-players who are ready to share expertise and boost each other.
Use learning opportunities: internal and external lectures, a large corporate library, compensation for external courses, English lessons, and speaking clubs.
Comfortable working conditions:
Work remotely or visit the office in Kyiv, coworking spaces in Lviv or Warsaw.
Plan your working day independently — we offer a flexible schedule, because results matter most.
Recharge and rest: 28 working days of paid vacation per year, up to 30 days of sick leave, and all public holidays fully covered.
Optionally arrange a transfer — swap a working day with a day off and vice versa.
Care and support:
Take care of your health: we provide medical insurance, a Mental Health program, and compensation for sessions with a psychologist.
Join socially meaningful initiatives, including the Ukrainian Victory Support program.
Participate in quarterly team buildings — online or offline — to make teamwork easy and enjoyable.

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