Billing manager (product focus) | Edlight

We’re looking for a Billing manager with a product focus to join Edlight - a business that builds AI products and expert services for students and professionals.

Remote Full-time | Product

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Own and continuously improve payment performance for two B2C subscription products.
Work on first payment approval rate, rebill success rate, payment recovery, refunds, chargebacks, and payment-related conversion.
Analyze payment data by GEO, payment method, PSP, MID, card type, issuer/BIN, user segment, funnel, and product flow.
Identify payment bottlenecks and propose hypotheses to improve approval/rebill rates and reduce payment losses.
Work with PSPs, MIDs, payment routing, cascading, and retry/dunning logic together with Billing and Engineering teams.
Participate in experiments with US/EU legal entity routing, payment setup, and different payment flows.
Collaborate with product teams on checkout, paywall, upsell, upgrade, and rebill-related experiments.
Work with Billing Operations and Support to reduce unnecessary refunds/chargebacks and improve the user payment experience.
Prepare clear requirements for engineering teams and coordinate payment-related implementation.
Monitor payment provider performance and flag issues, risks, or opportunities.
Work closely with Product managers, Billing team, Analytics, Engineering, Support, Legal, and PSP/provider teams.
Build and maintain a practical roadmap of billing/payment improvements based on metrics and business impact.

2+ years of experience in billing, payments, payment operations, PSP management, and payment infrastructure in digital products.
Experience working with B2C products, preferably in the US / EU / international markets.
Hands-on experience with subscription products: first payments, rebills, retries, dunning, payment recovery, refunds and/or chargebacks.
Understanding of PSPs, MIDs, payment routing, cascading, decline reasons, approval rate, rebill rate, refund/chargeback impact.
Ability to analyze payment data, find bottlenecks, formulate hypotheses, and measure the impact of changes.
Experience working with product, engineering, billing operations, support, analytics, and/or PSP/provider teams.
Ability to translate payment/business problems into clear tasks for developers or external providers.
High ownership, curiosity, and willingness to work beyond a narrow “supporting function”.
Interest in growing toward product ownership: experiments, metrics, user flows, checkout/paywall, subscription lifecycle.
Timely and proactive communication, transparency, and structured thinking.

Alina will help!

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What you can expect from working with us:

Strong team and growth environment
Work alongside experienced and motivated professionals. This enables rapid professional growth and high performance.
Remote work & flexible schedule
You can start your workday anytime between 8:00 AM and 11:00 AM (Kyiv time) and finish between 5:00 PM and 8:00 PM, considering team collaboration hours. You’re also welcome to visit our office in Kyiv or coworking spaces in Lviv and Warsaw.
Time to recharge
28 working days of paid vacation per year, 30 sick leave days, and all public holidays observed. You can also arrange a workday transfer — swapping a working day with a day off and vice versa.
Health & well-being support
For the team in Ukraine — medical insurance, compensation for sports activities, books, and therapy sessions. We care about physical and mental well-being because we play the long game.
Learning & development
Compensation for courses and conferences, leadership training, internal lectures, English lessons, and speaking clubs.
Team time
Quarterly online or offline team-building events. We know how to not only work together but also connect beyond daily tasks.
Social Impact
The Ukrainian Victory Support program and other charitable initiatives aimed at supporting Ukraine.

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