Team Lead of Customer Support
We are seeking a motivated and experienced Customer Support Team Lead to join our dynamic team. In this role, you will manage a team of support agents, ensuring the highest quality of customer service while working closely with other teams to enhance our product offerings and customer experience.
Remote Full-Time | Customer Support
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job description
Responsibilities:
- Lead and manage a team of customer support agents, providing guidance, mentorship, and support;
- Monitor and evaluate the support team's performance, ensuring adherence to SLAs and quality standards;
- Provide regular feedback to support agents;
- Develop and optimize internal processes to improve team efficiency;
- Ensure efficient task distribution and workload management among team members;
- Develop and implement strategies to improve customer satisfaction and operational efficiency;
- Collaborate with product and development teams to identify areas for improvement in our products and services;
- Analyze support data and trends to provide insights and recommendations for continuous improvement.
Requirements:
- A minimum of 1 year of experience in a customer support leadership role;
- Strong leadership skills with the ability to inspire and motivate a team;
- Proven experience in managing and improving customer support processes and metrics;
- Experience with Intercom or other helpdesk systems;
- Strong problem-solving skills and a customer-focused mindset;
- High attention to detail, strong organizational skills, results-oriented mindset;
- Excellent communication skills in English (minimum Upper-Intermediate level).
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HOW IT WORKS
- 1st stage: pre-screen with a recruiter;
- 2nd stage: an interview with the hiring manager;
- 3rd stage: test task;
- 4th stage: final interview;
- 5th stage: referrals;
- 6th stage: offer.
Apply for a vacancy and become a Team Lead of the Customer Support Team!
WHAT WE OFFER:
- 28 BUSINESS DAYS OF PAID OFF
- FLEXIBLE HOURS AND POSSIBILITY TO WORK REMOTELY
- MEDICAL INSURANCE AND MENTAL HEALTH CARE
- COMPENSATION FOR COURSES, TRAININGS
- ENGLISH CLASSES AND SPEAKING CLUBS
- INTERNAL LIBRARY, EDUCATIONAL EVENTS
- OUTSTANDING CORPORATE PARTIES, TEAMBUILDINGS
WHAT WE OFFER:
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