Service Delivery Manager
We are looking for a Service Delivery Manager. We hope to see you at the interview, but first, let's ensure we’re a good match for each other.
Remote Full-Time | Service Delivery
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Meet your future Team Lead!
6+ years in management of IT teams. Passionate about the high quality of service delivery and business growth.- As a full-cycle web development service provider, we support over 300 projects yearly with full-stack web development services, including project management, UI/UX design, Dev, and DevOps.
- Our team’s strategic goal is to become a trusted service provider #1.
- As a content writing service, we create over 30 mln words yearly in 30+ languages for SEO needs.
Illia Batrak
Service Delivery Director
- As a full-cycle web development service provider, we support over 300 projects yearly with full-stack web development services, including project management, UI/UX design, Dev, and DevOps.
- Our team’s strategic goal is to become a trusted service provider #1.
- As a content writing service, we create over 30 mln words yearly in 30+ languages for SEO needs.
job description
WHAT YOU’LL DO
- Managing a team of project managers: goals setup, motivation, performance evaluation, and team development.
- Implementation of optimal development process methodologies.
- Monitoring of the effectiveness of project management processes and the effectiveness of project teams.
- Implementation of projects aimed at developing and improving the efficiency of the project management function.
- Monitoring project teams to meet customer expectations in terms of speed, quality, and cost of development.
- Control clients’ satisfaction level with development services, creating and implementing solutions to grow this level.
- Providing the process of budgeting and reporting for project teams.
- Ensuring processes of cross-functional interaction.
WHAT WE EXPECT FROM YOU
- 3+ years of experience in the management of IT managers' teams.
- Strong leadership skills with the ability to inspire and motivate team members, set direction and priorities.
- Excellent communication skills with the ability to communicate clearly and effectively with remote clients, team members, and stakeholders at all levels.
- Understanding of IT systems, software development, and support services.
- Strong problem-solving skills with the ability to analyze complex issues, identify root causes, and develop effective solutions.
- Ability to think strategically and develop long-term plans for service delivery.
- Experience in web project management and support.
- Proficient level of using key sw development methodologies, time management, planning, prioritization, risk, and cost management.
- Experience in process management using KPI analysis. Practical experience in using Jira & Confluence.
- Understanding of budgeting and financial management principles.
- Client-focused mindset.
- English level: Аdvanced +.
- Degree in engineering.
Do you want to know some details about this position?
Anna will help!more details
HOW IT WORKS
Stage 1: pre-screen with the recruiter.
Stage 2: an interview with the recruiter and HR.
Stage 3: an interview with the manager.
Stage 4: collection of references.
Stage 5: job offer!
Welcome to the team, our HR team will introduce you to the company’s culture and values during a 2-day adaptation program.
The trial period for this position is 3 months, during which we will get used to working together.
And finally, the end of the trial period and a million congratulations to you!
WHAT WE OFFER:
- Paid 18 vacations, 5 documented and up to 30 undocumented sick leaves.
- Flexible working hours and Remote work.
- Mental health support.
- Compensation for courses, trainings.
- Internal library, educational events.
- English classes and speaking club.
- Outstanding corporate parties, teambuildings.
WHAT WE OFFER:
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