Junior Helpdesk

We are looking for a responsible and hardworking colleague to join our team. There is an opportunity not only to develop in a cool IT company but also to find friends, drink delicious coffee or eat pizza. You will always be supported and advised if something does not work out. If you like working with people and solving non-standard tasks, you are welcome!

Remote Full-Time | Helpdesk
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job description

WHAT YOU’LL DO

  • Purchase equipment, peripherals and inventory.
  • Maintaining network printers.
  • Repair and maintenance of equipment.
  • Installing and configuring software (Windows/Mac/Linux Desktop).
  • User support for 50+ users.
  • Access control (mail, Slack, Jira).
  • VPN service installation and setup.

WHAT WE EXPECT FROM YOU

  • Intermediate English level.
  • Ability to choose the optimal workplace configuration based on price/performance ratio.
  • Strong knowledge of Windows, Mac and Linux Desktop operating systems and their software.
  • Basic knowledge of DHCP, DNS, TCP/IP, ICMP networking protocols.

Do you want to know some details about this position?

Daria will help!
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How it works

1st stage: communication with the recruiter by phone (up to 15 minutes).

2nd stage: interview (up to 60-90 minutes) .

3rd stage: collecting recommendations.

4th stage: offer!

Welcome on board and our HR will introduce you to the culture and values of the company in a 2-day adaptation program.

A trial period for this position – 3 months, during which we will get used to and work together. Also, a mentor from your team will help you, so that everything will be with the least stress and joy.

Finally, TP closing and a million congratulations to you!

WHAT WE OFFER:
  • PAID 18 VACATION AND UP TO 35 SICK LEAVES.
  • MEDICAL INSURANCE.
  • FLEXIBLE WORKING HOURS AND REMOTE WORK.
  • COMPENSATION OF COURSES, TRAININGS.
  • INTERNAL LIBRARY, EDUCATIONAL EVENTS.
  • ENGLISH CLASSES AND SPEAKING CLUB.
  • OUTSTANDING CORPORATE PARTIES, TEAMBUILDINGS.

WHAT WE OFFER:

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Our teams are CIS leaders in lead generation in
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Behavior
You make decisions and take responsibility for their implementation.
01
You solve the root cause of the problem, not the consequences.
02
You already know what you must do right now and do it without hesitation.
03
Your actions and decisions are supported by reliable data and proven facts.
04
You do not wait for instructions how to do your work.
05
Your actions do not provoke excessive bureaucracy.
06
impact
You are focused on the results, not the process.
01
You are happy with the new critical tasks.
02
Colleagues can rely on you.
03
You support your colleagues.
04
There is no such thing as “This is not my task” for you.
05
leadership
Self-motivation
01
Self-improvement
02
Self-discipline
03
Don’t be afraid of making mistakes, but learn from them.
04
Take care of your colleagues.
05
education
You never stop learning and gain new knowledge in related fields.
01
You strive to understand the business, clients, and processes fully.
02
You share information and knowledge proactively.
03
innovations
You put forward ideas that are worth implementing.
01
You offer brand-new approaches and solutions.
02
You are guided by the principle “Make it simpler, make it more profitable”.
03
You only implement processes that make you better.
04
communication
Whenever you need something, feel free to ask.
01
Always check if you understand your interlocutors properly.
02
You’re capable of crafting letters and reports that can be further used without your help.
03
Appreciate and respect the interlocutor’s point of view.
04
You share thoughts and ideas with all the interlocutors taking part in the conversation.
05
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Contact
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Apply for
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We will consider your
application within 2 weeks.

Or maybe faster!
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Recruiter

Daria
Buraieva

Recruiter
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question

Daria
Buraieva

Recruiter
Thank you.
we’ll be in touch soon.
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SEND YOUR CV
We will consider your
application within 2 weeks.

Or maybe faster!
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SEND YOUR CV
We will consider your
application within 2 weeks.

Or maybe faster!
close
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Recommend
a friend
or
We will consider your
application within 2 weeks.

Or maybe faster!
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