Helpdesk Specialist

We are looking for a Helpdesk Specialist for our Lviv office - a responsible and hardworking colleague who is eager to develop in a cool company. If something doesn't work out for you, don't worry - there are always colleagues nearby who will support you and help you find a solution. If you are interested in non-standard tasks, unconventional solutions, and a unique experience, then we are waiting for you!

Lviv Full-Time | Helpdesk
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job description

WHAT YOU’LL DO

  • Planning and procurement of equipment, peripherals, its accounting and inventory.
  • Compilation of technical documentation (instructions), keeping equipment records.
  • Equipment maintenance (laptops, MacBooks, MFPs, etc.).
  • Block repair of laptops, sending equipment to service centers.
  • User support.
  • OS and software installation.
  • Access management (email, Slack, Jira, VPN, video surveillance).
  • Creation of mail accounts (GSuite, Amazon, etc.).

WHAT WE EXPECT FROM YOU

  • Ability to select the optimal equipment configuration for an employee based on the price/performance ratio.
  • Strong knowledge of Windows, macOS, Linux Desktop operating systems and software applications for them.
  • Basic knowledge of network protocols such as DHCP, DNS, TCP/IP, ICMP.
  • Willingness to work in an office in Lviv.

Do you want to know some details about this position?

Anna will help!
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HOW IT WORKS

Stage 1: pre-screen with a recruiter.
Stage 2: interview.
Stage 3: reference check.
Stage 4: job offer!

A trial period for this position – 3 months, during which we will get used to and work together. Also, a mentor from your team will help you, so everything will be with the least stress and joy.
Finally, TP is closing and a million congratulations to you!

WHAT WE OFFER:
  • Paid 18 vacations, 5 days off, 5 days of sick leave without medical confirmation and up to 30 days of sick leave with medical confirmation.
  • Mental health support.
  • Compensation for courses, trainings.
  • English classes and speaking club.
  • Internal library, educational events.
  • Outstanding corporate parties, teambuildings.

WHAT WE OFFER:

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Behavior
You make decisions and take responsibility for their implementation.
01
You solve the root cause of the problem, not the consequences.
02
You already know what you must do right now and do it without hesitation.
03
Your actions and decisions are supported by reliable data and proven facts.
04
You do not wait for instructions how to do your work.
05
Your actions do not provoke excessive bureaucracy.
06
impact
You are focused on the results, not the process.
01
You are happy with the new critical tasks.
02
Colleagues can rely on you.
03
You support your colleagues.
04
There is no such thing as “This is not my task” for you.
05
leadership
Self-motivation
01
Self-improvement
02
Self-discipline
03
Don’t be afraid of making mistakes, but learn from them.
04
Take care of your colleagues.
05
education
You never stop learning and gain new knowledge in related fields.
01
You strive to understand the business, clients, and processes fully.
02
You share information and knowledge proactively.
03
innovations
You put forward ideas that are worth implementing.
01
You offer brand-new approaches and solutions.
02
You are guided by the principle “Make it simpler, make it more profitable”.
03
You only implement processes that make you better.
04
communication
Whenever you need something, feel free to ask.
01
Always check if you understand your interlocutors properly.
02
You’re capable of crafting letters and reports that can be further used without your help.
03
Appreciate and respect the interlocutor’s point of view.
04
You share thoughts and ideas with all the interlocutors taking part in the conversation.
05
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Recruiter

Anna
Polishchuk

Recruiter
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Anna
Polishchuk

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We will consider your
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Or maybe faster!
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SEND YOUR CV
We will consider your
application within 2 weeks.

Or maybe faster!
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We will consider your
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Or maybe faster!
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