Helpdesk Engineer (Lviv)

We are looking for a Helpdesk Engineer. We hope to see you at the interview, but first let's ensure that we are suitable for each other.

Lviv Full-Time | Hepldesk
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job description

WHAT YOU’LL DO

  • Planning and purchase of equipment, peripherals, accounting and inventory.
  • Maintenance of equipment (laptops, MacBooks, MFPs, etc).
  • Block repair of laptops, delivery of equipment to service centers.
  • Support of users.
  • Installation of OS and software.
  • Access management (email, Slack, Jira, VPN, video surveillance).
  • Preparation of technical documentation (instructions), reporting (equipment).

WHAT WE EXPECT FROM YOU

  • Ability to choose the optimal hardware configuration for the user in terms of price/performance ratio.
  • Strong knowledge of Windows, macOS, Linux Desktop and software for them.
  • Basic knowledge of network protocols DHCP, DNS, TCP/IP, ICMP.
  • Basic knowledge of video surveillance software administration.
  • Basic knowledge of IP telephony and related software.

Do you want to know some details about this position?

Anastasiia will help!
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HOW IT WORKS

1st stage: pre-screen with recruiter (up to 30 minutes).
2nd stage: interview with team lead (1 hour).
3rd stage: little call with HR (up to 30 minutes).
4th stage: references.
5th stage: job offer!

Welcome on board and our HR will introduce you to the culture and values of the company in a 2-day adaptation program.

A trial period for this position – 3 months, during which we will get used to and work together. Also, a mentor from your team will help you, so that everything will be with the least stress and joy.

Finally, TP closing and a million congratulations to you!

WHAT WE OFFER:
  • Paid 18 vacations and up to 35 sick leaves.
  • Flexible working hours and Remote work.
  • Compensation for courses, trainings.
  • Internal library, educational events.
  • English classes and speaking club.
  • Outstanding corporate parties, teambuildings.

WHAT WE OFFER:

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Behavior
You make decisions and take responsibility for their implementation.
01
You solve the root cause of the problem, not the consequences.
02
You already know what you must do right now and do it without hesitation.
03
Your actions and decisions are supported by reliable data and proven facts.
04
You do not wait for instructions how to do your work.
05
Your actions do not provoke excessive bureaucracy.
06
impact
You are focused on the results, not the process.
01
You are happy with the new critical tasks.
02
Colleagues can rely on you.
03
You support your colleagues.
04
There is no such thing as “This is not my task” for you.
05
leadership
Self-motivation
01
Self-improvement
02
Self-discipline
03
Don’t be afraid of making mistakes, but learn from them.
04
Take care of your colleagues.
05
education
You never stop learning and gain new knowledge in related fields.
01
You strive to understand the business, clients, and processes fully.
02
You share information and knowledge proactively.
03
innovations
You put forward ideas that are worth implementing.
01
You offer brand-new approaches and solutions.
02
You are guided by the principle “Make it simpler, make it more profitable”.
03
You only implement processes that make you better.
04
communication
Whenever you need something, feel free to ask.
01
Always check if you understand your interlocutors properly.
02
You’re capable of crafting letters and reports that can be further used without your help.
03
Appreciate and respect the interlocutor’s point of view.
04
You share thoughts and ideas with all the interlocutors taking part in the conversation.
05
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Recruiter

Anastasiia
Volkova

Recruiter
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Anastasiia
Volkova

Recruiter
Thank you.
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We will consider your
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Or maybe faster!
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SEND YOUR CV
We will consider your
application within 2 weeks.

Or maybe faster!
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We will consider your
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Or maybe faster!
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