Customer Support Representative (remote)

Hello there. We are «Boosta» — a young Ukrainian team currently looking for Customer Support Representative to join us in our Lviv Office.

It does not matter for us if you are only looking for a first job or you already have experience — if you are ready to do your best to succeed and explore new, Boosta is ready to give you all the means for that.

We cherish genuine, self-sufficient people, who are ready to move past their limits and are capable of taking care of their new responsibilities.

In return we offer:
– Flexible working hours because we believe in a good work-life balance;
– Tasks and responsibilities aimed at making a difference
– A challenging, dynamic job — no two days are ever the same!
– No limits of your earnings
– Full support of your desire to grow and develop professionally (including free mentoring, English classes, lectures and workshops)
– A fast, young, ambitious team spending time in the informal atmosphere
– Outstanding corporate parties, regular team buildings, sports events and much more (see our Instagram for evidence)

Seems like a great company to start your career and develop as a professional, isn’t it?

Wait till we describe your work-flow — this will wipe out all the doubt about applying 😉

So, what are the basic tasks of the Customer Support Representative?

Communication with clients from the US and European countries via chat, phone calls as well as emails.

But at Boosta, customer support is more than sending out chat and email templates and following a call protocol.

Other tasks include:
– building new and upgrade established channels, means and processes to improve the customer journey
– up-selling company products in collaboration with sales teams to ensure growth attainment
– being an HR for our contractor’s team — motivate, encourage and take care of our freelance partners

What will your day look like?
This depends on the shift you would like to take.We offer morning shift (7:00 — 15:00) that starts with double espresso and ends with americano, day shift (15:00 — 22:00) that starts with a latte and ends with a big cup of tea and night shift (22:00 — 07:00) that starts with espresso and ends up 2 or 3 more of those.

In between, there is a busy shift full of communication — hundreds of customers are using our website each day, so you will definitely have some fun time chatting with them as well as few challenging (but instructive) cases, that would involve all your skills of a good listener and decision maker. Each successful resolution may be rewarded with a snack, but will definitely be rewarded with your supervisor attention and your team respect.

What are we looking for?
– An engaging personality with excellent communication skills
– Refined written & spoken communication skills in English.
– An enthusiastic, inquisitive and enterprising attitude
– A fast learner who is flexible and copes well under pressure
– Experience in the customer service industry is an advantage
– Participation in Work & Travel programs, internships, conference appearances and abroad studies will be considered a major asset.

What makes us special:
By joining us, you’ll learn a new and marketable profession. In the shortest time frame, you’ll be able to earn a salary way above the industry standard on the Ukrainian IT sector.

We cherish genuine, self-sufficient people, who are ready to move past their limits and are capable of taking care of their new responsibilities.

Start your career with Boosta.

Send CV